March 2012
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The Customer-Oriented Business Imperative Emerges
Carriers must focus on the “new consumer” and emerging technologies to deepen customer interaction and customize offerings. Stephen Applebaum | 3/25/2012 -
Between the Lines, March 2012
What recent legislation or legal decision has the potential to affect insurers most? Bevrlee J. Lips | 3/25/2012 -
Surviving Amidst Claims Handling Automation
The insurance world is undergoing a revolution today, and it’s not a quiet one. Jeffrey T. Bowman | 3/22/2012 -
A Separation Maintained
Supreme Court ruling offers continued defense ground in claims against religious entities. Karen A. Kalzer | 3/22/2012 -
Fortifying a Defense
Why tightknit SIU management methods are more important than ever. Thomas Mulvey | 3/19/2012 -
An Educated Consumer Can Be an Insurer’s Best Customer
Couldn’t insurers do more to help consumers understand and navigate the claims process, and reap tangible benefits by doing so? Sam Friedman | 3/19/2012 -
California Learning
CLM members and fellows are set to descend on the city of San Diego to attend the CLM 2012 Annual Conference, and with good reason. Presenters have poured passion, expertise, time, and intense thought into providing attendees with sessions that are worth the time out of the office and that give new information for increased understanding and success. Bevrlee J. Lips | 3/16/2012 -
Legal Metrics that Matter with Defense Counsel
As companies seek more efficiency from counsel, both parties need to measure the effectiveness of that partnership. Although quantitative evaluations of defense counsel are not the only tool available, they certainly provide some insight. Jim Pattillo | 3/16/2012 -
Around the Nation, March 2012
Claims, risk, and litigation news from around the nation. Bevrlee J. Lips | 3/16/2012 -
Inside Risk: Michael Liebowitz, New York University
Michael Liebowitz, director of risk management and CLM fellow since 2010, discusses his biggest exposures, the impact of the Virginia Tech shootings in 2007, the traits needed for success, and more. Eric Gilkey | 3/12/2012 -
When March Brings Madness to Your Company
What legal liability risks does March Madness pose for companies and corporations? Can friendly, Web-based office pools put your company at risk of a lawsuit? Mary Anne Medina | 3/8/2012 -
From the C-Suite: Paul Tuhy
XL Insurance Executive Vice President and Global Head of Claims Paul Tuhy speaks to claims management in a global context, addresses claims specialization, and offers insight on communication in the age of social media. Taylor Smith | 3/7/2012 -
What Leaders Are Saying
In reading the words of industry leaders featured in our March issue, I found at least one common thread: the relationship between networking and open discussion and achieving success. Eric Gilkey | 3/7/2012