“What do you hope to gain from the CLM’s first-ever Claims College?”

Lynn Menschenfreund, SVP, Excess and Specialty Claims at ACE North American Claims, is one of four CLM fellows to answer this month's question.

By Bevrlee J. Lips

“With litigation growing more complex each year, our seasoned people hope to learn from shared experiences with others about the management and control of lawsuits in today’s evolving legal world.”

1. Joseph W. McCrea, Senior VP-Claims, Pennsylvania Lumbermens Mutual Insurance Company. CLM Fellow since 2009.

“I’m hopeful that the Claims College will serve as a cornerstone of continuing education within the claims profession and help to cultivate higher levels of competency needed for successful career advancement and success.”

2. Thomas M. Clark, SVP, General Counsel, Claims, Selective Insurance Company. CLM Fellow since 2009.


“I hope that we can come together as a community to better define our values and goals as well as our expected levels of performance. I also hope that the college will play an integral role in developing our future industry leaders.”

3. Lynn Menschenfreund, SVP, Excess and Specialty Claims, ACE North American Claims. CLM Fellow since 2012.


“Advanced training is a priority for the risk management team and, although my staff is involved in other programs, the Claims College offers a unique opportunity to learn from senior claims experts while collaborating with other professionals within the industry.”

4. Randy Jouben, Risk Manager, Five Guys Enterprises. CLM Fellow since 2010.



Age of oldest college graduate, Australian Allan Stewart.
Source: Guinness World Records



Percentage of employees who say their supervisor supports more training.

Source: National Center for Education Statistics



The year in which nearly two-thirds of jobs will require some postsecondary education or skills training.

Source: Georgetown University Center on Education and the Workforce



Percentage of the workforce that needs some form of certification, registration, or licensure to perform their jobs.

Source: Georgetown University Center on Education and the Workforce



The number of U.S. corporate universities in 2013. There were approximately 400 in 1993.

Source: American Council on Education

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.

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