Coming Together

A few notes from CLM’s 2014 Annual Conference in April at the Boca Raton Resort in Boca Raton, Florida.

By Eric Gilkey

It’s a can’t-miss event. It’s easy to miss out on CLM’s annual conference—registrations often sell out in a matter of hours—but those who get the opportunity to attend never regret it. In particular, this year’s premier session featured two chief claims officers and offered insights into the industry’s biggest challenges, such as self-service and customer expectations, cyberliability, the impact of healthcare changes, and data analytics.

We are a friendly bunch. Part of the reason that attendees never regret coming to the annual conference is that it’s virtually impossible to leave without a stable of new friends. If I heard it once, I heard it a dozen times: some attendees’ strongest friendships and professional contacts were forged at a CLM annual event.

We know how to give back. Dozens of attendees arrived a day early to volunteer at local charities such as Habitat for Humanity, In Jacob’s Shoes, Helping Hands, and Equine Assisted Therapies of South Florida. Also, we officially rolled out ClaimVets, a program designed to help veterans obtain a career in claims, raising $250,000 in an initial fundraising event.

Even our superstars are humble. I was impressed when I interviewed Angela Henderson, who was awarded CLM’s Claims Management Professional of the Year at the show. In particular, I love this quote from her: “If your ultimate goal is to be recognized for what you are doing, that is recognizable—and not in a good way.”

Eric Gilkey is executive editor of CLM Magazine, a publication of the Claims and Litigation Management (CLM) Alliance. He may be reached at eric.gilkey@TheCLM.org.

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