"What disaster or insurance-related event affected you most in 2013?"

Four CLM Fellows answered this month's question, including Dr. Robert Hartwig, president of the Insurance Information Institute.

By Bevrlee J. Lips


“The May tornado in Moore, Okla. I arrived soon after the EF-5 twister ravaged the small community, killing nearly two dozen people and injuring nearly 400 others. I was taken aback at the widespread devastation but heartened as I witnessed firsthand the massive and rapid industry response.”

1. Dr. Robert Hartwig, President, Insurance Information Institute. CLM Fellow since 2010.

“Superstorm Sandy’s perilous 2012 devastation in New York and New Jersey continues to affect the subrogation and fraud recovery industry with increased referrals by insurance companies to our company for assistance with actions to recover ill-gotten benefits under policies procured through fraud.”

2. Marie Cheung-Truslow, Esq. EVP, Insurance Subrogation Group, Insurance Recovery Legal Associates LLC. CLM Fellow since 2012.

“The [CLM’s] Chief Claims Officer Summit affected me most. Claims industry leadership opened a dialog looking for solutions and the best methods for us to attract, recruit, and retain exceptional employees into claims as a profession. Our future depends on it.”

3. Matt McColley, Vice President, Chief Claims Officer, Riverport Insurance Company. CLM Fellow since 2009.

“Passage of the SMART Act by the president in January. This is a remarkable step forward to create a win-win for everyone, and I am very proud to be associated with it as a member of the Medicare Advocacy Recovery Coalition and its board.”

4. Michele L. Adams, Director, Claims Management & Business Strategies, Walt Disney World Resort. CLM Fellow since 2012.



The number of minutes the Newcastle-Moore Oklahoma tornado was on the ground.Source: NOAA

$1.1 Billion

The amount of insurance payments made to Oklahomans after the May 2013 tornado outbreak.

Source: Oklahoma Insurance Department


The average number of tornadoes each year in the U.S.

Source: CNN


The number of violent tornadoes (EF-4 or EF-5) in the U.S. from 2007 to 2012.

Source: CNN


The number of separate billion-dollar natural disasters in the U.S. during the first half of 2013.

Source: Aon Benfield

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.

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