What technology is having a big impact on insurance claims and litigation?

William T. Salzer, Swartz Campbell LLC., and three others answer this month's question.

By Bevrlee J. Lips

“Drone applications for accident investigations, risk assessment, and inspections will be useful cost-saving tools. New risk exposures will demand new insurance endorsements for unmanned aircraft and coverage assessments. Claims exposure may also include intangible injuries such as trespass, invasion of privacy, and cyber/data breach.” 

William T. Salzer, Shareholder, Swartz Campbell LLC.  CLM Member since 2011.

“Autonomous cars on demand will change everything regarding exposures and claims. Car counts drop even as miles driven rise. Human error is eliminated, and liability shifts from the operator to the manufacturer. Claims frequency plummets, and severity could increase.”

Martin J. Frappolli, Senior Director of Knowledge Resources, The Institutes. CLM Fellow since 2017.

“As more and more new technology is created, developing and learning efficient ways to search and organize the 

information that the technology creates increases in importance. As the haystack gets bigger, developing methods to find the needle matters more.”

Gene A. Weisberg, Partner, Gladstone Weisberg ALC. CLM Member since 2010.

“Analytics that have been operationalized have had the greatest realized impact on improving claims outcomes for the insured and the insurer. And litigation costs for all parties involved have been reduced as claims are settled faster and with better outcomes.”

Larry Danielson, Principal, National Claims Practice Leader, Deloitte Consulting LLP. CLM Fellow since 2016.


Percent of U.S. property and casualty companies that characterize themselves as data driven.   

Source: Willis Towers Watson

2.7 Million

Number of commercial unmanned aircraft systems predicted to be sold by 2020. 

Source: Federal Aviation Administration


Percent of insurers that use automated systems to detect false claims. 

Source: Coalition Against Insurance Fraud


Number of miles between necessary human engagements for Google’s driverless car, a 19 percent drop from 2015. 

Source: State of California

50 Billion

Number of devices that will be connected to the internet by 2020.

Source: Microsoft

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.

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