What unique qualities do women bring to the insurance claims industry?

Issy Bustamante of Willis Towers Watson, and three others answer this month's question.

By Bevrlee J. Lips

“Women bring passion to insurance because we are passionate. When we do something, we want to do it right; we want to understand the process, the question, the issue. We will think outside the box to bring innovative solutions to our clients.”  

1. ISSY BUSTAMANTE, Vice President, Construction Claims Team Leader, Willis Towers Watson. CLM Fellow since 2007.

“While it’s not necessarily exclusive to them, women in claims have a high emotional intelligence that sets them apart. Self-awareness, the ability to self-regulate, and excellent interpersonal skills are common characteristics in the successful women claims leaders who I’ve known.”

2. EILEEN M. VOEGELE, Vice President, Claims Professional Development, Chubb North America. CLM Fellow since 2010.

“Women are inherently challenged in their personal and professional lives. It is a woman’s sensitivity, tenacity, strength, and resourcefulness that leads her to overcome these challenges and to succeed in attaining her goals. We are communicators and problem solvers by nature.”

3. CONSTANCE ENDELICATO, Partner, Wood, Smith, Henning & Berman. CLM Member since 2016.

“From a defense counsel perspective, female and male industry professionals are largely indistinguishable in overall case handling, but female claims professionals often are more collaborative, better communicators, more responsive, and resolute in resolving cases within the original settlement authority.”

4. KAREN CAMPBELL, Partner, Lewis Brisbois. CLM Member since 2016.

163 Million

Number of women in the U.S. population. 

Source: Statistica

1.6 Million

Number of women employed in the insurance industry. 

Source: U.S. Bureau of Labor Statistics


Percent of claims professionals, appraisers, examiners, and investigators who are women. 

Source: U.S. Bureau of Labor Statistics


Number of women (4.6%) who hold CEO positions at S&P 500 companies.  

Source: Catalyst


Percent who say being compassionate better describes women than men.  

Source: Pew Research Center

Bevrlee J. Lips was managing editor of Claims Management magazine (now CLM Magazine) from January 2012 until March 2017.

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