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follow clm on:
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THE CLM
CONTACT
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Sam Friedman
Deloitte Research
Sam Friedman is insurance research leader with Deloitte’s Center for Financial Services in New York. He has been a Fellow with CLM since 2011, and can be reached at
samfriedman@deloitte.com
.
Articles by Sam Friedman
Do Driverless Cars Mean Adjusters Will No Longer Be Required?
4/18/2014
Could Telemedicine Be a Game Changer for Workers’ Comp Claims?
2/13/2014
Uniting Interests
12/10/2013
Learning Lessons the Hard Way After Sandy
11/11/2013
Health Care Reform's Impact on Claims Management
10/10/2013
Is Policy Language a Major Hurdle to Selling Directly?
9/9/2013
Claims Management in a World of Alternative Distribution Channels
8/7/2013
Mining Big Data to Connect the Dots
7/16/2013
Learning from Sherlock
6/12/2013
Fragmented Coverage Widens Knowledge Gap Among Consumers
5/7/2013
Lessons Learned from Handling Superstorm Sandy Claims
4/15/2013
Do Public Adjusters Get a Bad Rap in the Claims Management Process?
3/13/2013
Data-Rich Insurers Make Tempting Targets
2/11/2013
Superstorm Sandy a Wakeup Call for Policyholders and Claims Managers
1/14/2013
Holiday Shopping Tips for Your Claims Team
12/14/2012
Why Aren’t Insurers Seen as the Good Guys When Fighting Fraud?
11/14/2012
Telematics Set the Stage for Improved Auto Claims Management
10/10/2012
Small Businesses Expect No Disguises on Claims Management
9/12/2012
Transformers Focus on Tech but Shouldn’t Overlook the Human Element
8/13/2012
Mobile Devices Can Be Game-Changers for Both Claimants and Adjusters
7/13/2012
Catastrophe Claims Management Creates Moments of Truth
6/5/2012
When Does Aggressive Claims Management Become Bad Faith?
5/14/2012
Why Keep Workers in the Dark About Comp Claims Management?
4/11/2012
An Educated Consumer Can Be an Insurer’s Best Customer
3/19/2012
‘Beat Cop’ Adjusters Can’t Treat All Claimants Like Criminals
2/7/2012
Defense Can Be the Best Offense in Football and Claims
1/3/2012
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